Cole’s wants you to be completely satisfied with both your purchase and Cole’s service. Cole’s unconditionally guarantees your satisfaction. If, for any reason, you are not completely satisfied with your Cole’s product, please let us know, and we will gladly send a replacement, exchange the item or refund your payment. Please email Cole’s at: firstname.lastname@example.org, within 30 days of receipt of your order. Please keep everything received in your order, as we may request photos, lot numbers or specific product identifiers to trace your order, identify the source of the issue, and resolve the problem as quickly as possible. Thank you.